Tower Hill - London and agile working from home up to 3 days a week
£45,368 - £50,439 pa
Permanent / 37.5 hours per week
Are you passionate about improving the quality of service to people experiencing homelessness?
About the role
Being Head of Quality and Information Security at St Mungo’s is an opportunity to use your leadership skills and quality, safeguarding and complaints experience to play a key role in ensuring all St Mungo’s homeless and vulnerable clients receive a safe, caring, respectful and consistently high-quality service.
Overseeing a range of organisational quality projects as well as managing a high-performing team of four advisors, you will oversee the development of quality initiatives such as quality audits, best practice reviews, policy and procedure development and the delivery of training, as well as ensuring complaints and incidents are well managed.
About you
We are looking for a highly organised and strategic leader with a strong eye for detail. You will have the ability to effectively manage projects and have excellent communication and influencing skills to support in building and maintaining positive relationships with a range of stakeholders internally and externally.
You will also have experience of managing quality programmes or projects as well overseeing key areas of organisational risk such as complaints, safeguarding or incident management while working in the homelessness/housing or a related sector. Above all we are looking for someone who will be committed to the continuous quality and improvement of our services to St Mungo’s clients.
We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at senior management level.
What we offer
Flexible Working and Other Benefits
• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.
A Diverse and Inclusive Work Place
• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.
Excellent Development and Growth Opportunities
• We hold Investors in People Gold accreditation - one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.
What we do
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
Closing date: 10am on 22nd May 2022
Interview and assessments on: 31 May 2022
It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidate