Quality Question Bank
for Exam preparation

Q2. SIPOC

1. Suppliers, Inputs, Procedure, Outputs, Customers
2. Simple, Inputs, Process, Outputs, Complex
3. Simple, Inputs, Procedure, Outputs, Complex
4. Suppliers, Inputs, Process, Outputs, Customers

Q3. The project management team's for quality should:

1. extend beyond the completion of the project
2. stop at the point of delivery
3. be significantly reduced by a good warranty
4. be ignored by the project manager
5. A and C

Q4. The products manufactured during 1800s were unique. How quality was ensured in this era?

1. Through renovation
2. Through inspection
3. Through calculation
4. Through repair

Q5. In case someone is interested in process standard deviation, he should construct the ______________ chart.

1. X bar
2. R chart
3. S chart
4. None of these

Q6. Cost of quality is a concept that includes:

1. the cost necessary for ensuring conformance to requirements
2. the life cycle cost of the project
3. al research and development costs related to the project
4. only the cost of the quality control function
5. A and B

Q7. Bias reflects the:

1. The differences in observed accuracy and/or precision experienced over the range of measurements made by the system.
2. The difference between observed measurements and a "true" value obtained from a master or gold standard
3. Different levels of variability in different operating regimes, resulting from warm-up effects, environmental factors, inconsistent operator performance
4. None of the above

Q8. Within clause 10.1 of the ISO 9001:2015 standard, what examples of improvement are provided in relation to improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?

1. Enhanced management processes, review of customer satisfaction, react to nonconformity and implementation
2. Continual improvement, enhanced customer service, re-organisation and risk analysis
3. Correction, corrective action, ongoing improvement, documentation review, risk analysis and continual review of the quality management system
4. Correction, corrective action, continual improvement, breakthrough change, innovation and re-organisation

Q9. A tool that analyzes the Input to a process to identify the causes of errors is called:

1. Scatter diagram
2. Ishikawa diagram
3. Pareto diagram
4. a and c
5. Cause and effect diagram

Q10. Failure Mode and Effects Analysis, which prioritizes different sources of error, is used in _________________ stage.

1. Define
2. Measure
3. Improve
4. Analyze