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Quality Question Bank
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Question:

Which of the following statements is TRUE about Deming’s philosophy?
  1. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
  2. It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
  3. Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
  4. Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value






Q2. Crosby’s approach to management is:

  1. A problem that can never be solved
  2. Absolutes of Quality Management
  3. Interim Management
  4. ISO
Correct Answer

Q3. The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.

  1. producing a product that meets the requirement
  2. nonconformance to the requirement
  3. any cost for quality personnel and tools
  4. any extra cost to hire a quality consultant
  5. all extra efforts to implement a quality program
Correct Answer

Q4. The ability of a product to be used for different purposes at different capacities and under different conditions determines its:

  1. Availability
  2. Usability
  3. Flexibility
  4. Operability
Correct Answer

Q5. From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.

  1. Variability, Cost
  2. Cost, Price
  3. Price, Cost
  4. Cost, Variability
Correct Answer

Q6. Which of the following was developed by Motorola to improve its processes by minimizing defects?

  1. ISO 9000
  2. Six sigma
  3. QS 9000
  4. TQM
Correct Answer

Q7. Reworking ______________ the cost of quality.

  1. Decreases
  2. Increases
  3. Neutralizes
Correct Answer

Q8. The Operating characteristic curve shows the relationship between the probability of acceptance (on y axis) and ______________ (on x axis).

  1. Proportion defective
  2. Proportion acceptable
  3. Number of lots
  4. Size of lot
Correct Answer

Q9. The basic assumption of calculating the control limits based on average sample size (for a p chart) will ______________ from/as those previously observed.

  1. Greatly differ
  2. Will be exactly the same
  3. Not greatly differ
  4. None of the above
Correct Answer

Q10. The 'Father' of statistical quality control is:

  1. Joseph M. Juran
  2. Philip Crosby
  3. Walter Shewhart
  4. F. W. Taylor
Correct Answer








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