Quality Question Bank
for Exam preparation

Q2. Tools and techniques used during the Quality Planning process include:

1. Benchmarking
2. all of the above
3. Benefit / cost analysis
4. Quality audits
5. a and b

Q3. X bar charts are uses to control the ______________ of a process.

1. Dispersion
2. Central tendency
3. None of the above
4. Both a and b

Q4. Check the following statements for being applicable to JIT

1. JIT is only useful in a high product variety environment
2. JIT pushes inventory through the operations process
3. JIT will overcome poor component manufacture
4. JIT seeks to reduce inventory in an effort to reduce waste

Q5. Which of the following statements is TRUE about Deming’s philosophy?

1. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
2. It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
3. Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
4. Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value

Q6. Which elements are required to calculate Sigma?

1. Number of defectives and range
2. Process performance and customer requirements
3. Cycle time and quality
4. Number of employees, number of customers

Q7. Quality circles work best if employees are initially trained in ______________

1. Group dynamics
2. Motivation principles
3. Communications
4. All of the three.

Q8. Which type of OEE category does component jam is classified into?

1. Quality loss
2. Downtime loss
3. Speed Loss
4. Depends upon the duration of component jam

Q9. The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

1. Quality Plan
2. Quality Statement
3. Quality Policy
4. TQM

Q10. Which of the below is not one of the seven quality management principles?

1. Customer focus
2. Leadership
3. Planning
4. Improvement