Quality Question Bank
for Exam preparation

Q2. production issues should be addressed early

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Q3. Failure Mode and Effects Analysis, which prioritizes different sources of error, is used in _________________ stage.

1. Define
2. Measure
3. Improve
4. Analyze

Q4. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.

1. 100 percent inspection and random rejection
2. acceptance sampling and automatic rejection
3. continuous sampling and error detection methods
4. random sampling and corrective procedures
5. statistical sampling and control procedures

Q5. After E.deming, who is considered to have the greatest impact in quality management?

1. Kauro Ishikawa
2. Joseph M. Juran
3. W.E. Deming
4. Genichi Tagucchi

Q6. The main aim of QFD is to

1. Listen to the voice of customer
2. Lower cost
3. Reduce errors
4. Reduce supplier defect

Q7. When planning the quality management system, organisations shall consider the issues and requirements referred to in 4.1 and 4.2 and determine the risks and opportunities that need to be addressed to;

1. enhance desirable effects
2. achieve improvement
3. give assurance that the quality management system can achieve its intended result(s)
4. all of the above

Q8. ISO 9001:2015 requires that the quality policy:

1. Must be reviewed for continuing suitability
2. Must be communicated and understood within the organization
3. Must provide a framework for establishing and reviewing quality objectives
4. All of the above
5. None of the above

Q9. Six Sigma is a business-driven, multi-dimensional structured approach to

1. Reducing process variability
2. Increasing customer satisfaction
3. Lowering Defects
4. Improving Processes
5. All of the above

Q10. Which of the following statements is TRUE about Deming’s philosophy?

1. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
2. It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
3. Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
4. Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value