Quality Question Bank
for Exam preparation

Q2. fourteen points framework for quality and productivity improvement was suggested by ______________

1. Crosby
2. Ishikawa
3. Deming
4. Juran

Q3. Which is not a commonly used quality management tool?

1. Fishbone diagram
2. CSSR report
3. Pareto chart
4. Control chart
5. None of the above (all are commonly used)

Q4. For a c chart, the LCL comes out to be -.7. The value of LCL that should be used is:

1. -.7
2. 0
3. 1
4. None of the above

Q5. Assured quality is necessary for building customer confidence.

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Q6. In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.

1. direct, indirect, and overhead
2. one-time, recurring, and variable
3. variable, fixed, and semi-fixed
4. prevention, appraisal, and failure
5. build, repair, and test

Q7. Which of the following is NOT true about the standard error of a statistic?

1. The standard error measures, roughly, the average difference between the statistic and the population parameter.
2. The standard error is the estimated standard deviation of the sampling distribution for the statistic.
3. The standard error can never be a negative number.
4. The standard error increases as the sample size(s) increases.

Q8. An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?

1. When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process
2. When the number of samples outside the current control chart limits become too costly and cumbersome to investigate
3. When a process is subject to constant but stable tool wear
4. A and B
5. A and C

Q9. The acronym DMAIC stands for:

1. Develop, Metrics, Analyze, Implement, Contain
2. Define, Measure, Analyze, Improve, Control
3. Define, Metrics, Analysis, Implement, Control
4. None of the above

Q10. Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________

1. Quality Definition
2. Quality enhancement
3. Quality improvement
4. quality maintenance