Quality Question Bank
for Exam preparation

Q2. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

1. Sensory critical to quality Characteristic
2. Physical critical to Quality Characteristic
3. Time Orientation critical to Quality Characteristic
4. None of the above

Q3. Six Sigma projects should be selected from:

1. Projects where the root cause is known
2. Projects that are management “pet projects”
3. VOC and VOB
4. Projects where there is a lack of data

Q4. When a product or service completely meets a customer's requirements:

1. quality is achieved
2. cost of quality is high
3. cost of quality is low
4. the customer pays the minimum price
5. A and B

Q5. The thickness of aluminum sheet is specified to be of 6±2 mm. The Upper Specification Limit and Lower Specification Limit for the sheet are:

1. 4mm, 8mm
2. 8mm, 4mm
3. 6mm, 8mm
4. 4mm, 6mm

Q6. Deming's 4 step cycle for improvement is______________

1. plan, do, check, act
2. schedule, do, act, check
3. do, act, check, monitor
4. plan, control, act, sustain

Q7. The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant:

1. Improving the performance of the company
2. Self-Improvement
3. Financial Incentives
4. Recognition among co-workers
5. Strengthening of relationships between co-workers

Q8. fourteen points framework for quality and productivity improvement was suggested by ______________

1. Crosby
2. Ishikawa
3. Deming
4. Juran

Q9. Juran's quality management philosophy is based on three pillars namely planning, control and ______________.

1. Implementation
2. Improvement
3. Monitor
4. Design

Q10. They set very clear scope for all Six Sigma projects. They are responsible for approving any changes to the scope of the project

1. Six Sigma Deployment Leader
2. Champion (Sponsor)
3. Master Black Belt
4. Black Belt