Quality Question Bank
for Exam preparation

Q2. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

1. Taguchi Loss Function
2. Pareto Chart
3. ISO 9000 Quality Cost Calculator
4. Process Chart

Q3. the job characteristic of quality professionals is:

1. None of the above
2. Educating others
3. Achieving personal targets
4. Consultative work with other departments

Q4. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

1. Pareto Diagram
2. Statistical Histogram
3. Juran Histogram
4. Fishbone Diagram

Q5. How does the current inventory is indicated visually?

1. Bar chart
2. Kanban card
3. Stand up meeting
4. Label

Q6. The practice of ceasing mass inspections and ending awards based on price is credited to:

1. Edward Deming
2. Philip Crosby
3. Juran
4. Pareto

Q7. The majority of product defects could be prevented in most processes if manufacturers would do the following:

1. Increase the use of acceptance control charts instead of standard three-sigma control charts
2. Make a concerted effort to eliminate the potential for product defects in the design stage
3. Create a quality control department
4. A and B
5. A and C

Q8. Quality is:

1. Zero defects found
2. Conformance to requirements
3. The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
4. b and c
5. all the above

Q9. Based on his 14 Points, Deming is a strong proponent of ______________

1. inspection at the end of the production process
2. an increase in numerical quotas to boost productivity
3. looking for the cheapest supplier
4. training and knowledge

Q10. The concept that it is easier and less costly to do the work right the first time is called:

1. Zero defects
2. Continuous improvement
3. DTRTRTFT
4. The customer is the next person in the process