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Question:

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________
  1. Taguchi Loss Function
  2. Pareto Chart
  3. ISO 9000 Quality Cost Calculator
  4. Process Chart






Q2. In 9001:2015, what does clause 7.2 relate to?

  1. Leadership and commitment
  2. Competence
  3. Documented information
  4. Planning of changes
Correct Answer

Q3. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________

  1. a project completed in shortest possible time.
  2. a product or service that conforms to the required specifications.
  3. an award-winning product that brings public recognition to the project
  4. an innovative project that establishes qualification of the project team
Correct Answer

Q4. A deliverable of the Improve phase is to:

  1. Determine project goals
  2. Identify and validate root causes
  3. Develop a plan for controlling the implemented solutions
  4. None of the above
Correct Answer

Q5. Within ISO 9001:2015, what does “shall” indicate?

  1. a recommendation
  2. a permission
  3. a capability
  4. a requirement
Correct Answer

Q6. A six sigma capable process will have

  1. Cp = 1.5, Cpk = 2.0 and DPMO = 3.4
  2. Cp = 2.0, Cpk = 1.5 and DPMO = 6
  3. Cp = 1.5 Cpk = 2.0 and DPMO = 6
  4. Cp = 2.0, Cpk = 1.5 and DPMO = 3.4
Correct Answer

Q7. When output product of several sources is fed into a common stream, the pattern of the control chart expected is:

  1. Stratification
  2. Trend
  3. Mixture
  4. Cyclic Pattern
Correct Answer

Q8. The objective of Design of Experiments (DOE) is to

  1. Map all process steps and determine their average duration
  2. Establish optimal process performance by finding the right settings for key process input variables
  3. Establish how well the process runs for all possible machine input variables and settings
  4. Determine the mean and standard deviation of a population key process input variables
Correct Answer

Q9. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

  1. Sensory critical to quality Characteristic
  2. Physical critical to Quality Characteristic
  3. Time Orientation critical to Quality Characteristic
  4. None of the above
Correct Answer

Q10. Example of prevention costs is:

  1. Quality improvement projects
  2. Downgrading
  3. To link outcomes to uses
  4. Warranty claims
Correct Answer








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