Quality Question Bank
for Exam preparation

Q2. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Q3. A Belt utilized a diamond symbol in a Process Map she created for the process that was subject to her LSS project. By use of the diamond symbol she was showing a(n) _______________ point in the process

1. Ending
2. Beginning
3. Decision
4. Repair station

Q4. The ability of a product to be used for different purposes at different capacities and under different conditions determines its:

1. Availability
2. Usability
3. Flexibility
4. Operability

Q5. The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant:

1. Improving the performance of the company
2. Self-Improvement
3. Financial Incentives
4. Recognition among co-workers
5. Strengthening of relationships between co-workers

Q6. How does ISO 9001 define Quality Assurance?

1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
2. Part of quality management focusing on ensuring customer satisfaction
3. A documented quality process to ensure quality is upheld throughout the full management system
4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods

Q7. The main purpose of a stratification plan is:

1. To prove statistical validity
2. Define categories to slice and dice the data
3. Determine which statistical tool to use
4. To identify solutions

Q8. Quality applies to which aspect(s) of the organization?

1. Products only
2. Products and services
3. People and product
4. Products, services, and people

Q9. Big Q is:

1. Quality of services
2. Quality of people
3. Quality of processes
4. All of the above

Q10. The first step in problem solving is to:

1. Assume the worst.
2. Establish responsibility for change.
3. Collect and analyze data.
4. Define the problem issue.