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You are working on a large construction project that is progressing within the baselines. Resource usage has remained steady, and your boss has just awarded you a prize for your performance. One of your team members returns from a meeting with the customer and tells you that the customer is not happy with the project progress. What is the FIRST thing you should do?
  • Tell your manager
  • Complete a team building exercise and invite the customer’s representatives
  • Change the schedule baseline
  • Meet with the customer to uncover details.

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