Quality Question Bank
for Exam preparation

Q2. Pattern in control charts which show the tendency to cluster around central line is termed as:

1. Stratification
2. Mixture
3. Cyclic pattern
4. Shift in process level

Q3. If a researcher planned to have 20 participants in each condition of a 2 x 3 independent groups factorial design, how many participants would be needed for this experiment?

1. 40
2. 60
3. 80
4. 120

Q4. Statistical sampling is a method to determine the conformance to requirement for some element or product of a project. The advantage of statistical sampling is that it ______________.

1. is a good tool o gain customer confidence during a period of high rejects
2. does not require an expenditure of resources
3. is accurate enough with a sampling of less than one percent
4. does not require 100 percent sampling of the elements to achieve a satisfactory inference of the population
5. needs to be conducted only when there is a problem discovered with the end product or when the customer has some rejects

Q5. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in:

1. a project completed in the shortest possible time
2. a product or service that conforms to the requirement specification
3. an award-winning product that brings public recognition to the project
4. an innovative project that establishes the qualifications of the project team
5. B and C

Q6. The quality management tool that can be described as "a diagram that rank and displays defects in order of frequency of occurrence (from left to right)" is a:

1. Pareto chart
2. run chart
3. control chart
4. vertical bar chart
5. histograms

Q7. A main role of the project Champion is to:

1. Be a cheerleader for the team
2. Remove roadblocks
3. Perform statistical analysis
4. Develop the control plan

Q8. Customers are primarily concerned with ______________

1. Communication, courtesy, and credibility of the sales person
2. Competence, courtesy, and security of the sales person
3. Competence, responsiveness, and reliability of the sales person
4. Communication, responsiveness, and cleverness of the sales person

Q9. How does ISO 9001 define Quality Assurance?

1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
2. Part of quality management focusing on ensuring customer satisfaction
3. A documented quality process to ensure quality is upheld throughout the full management system
4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods

Q10. Quality assurance

1. refers to the prevention of product defects
2. A and B
3. B and C
4. is an auditing function that provides feedback to the project team and client about the quality of output being produced
5. is the technical process that includes the construction of control charts which specify acceptability limits for conforming output