Quality Question Bank
for Exam preparation

Q2. Which of the following best characterizes the results of an increase in quality?

1. increased productivity, decreased cost effectiveness and increased cost risk
2. increased productivity, increased cost effectiveness, and decreased cost risk
3. reduced productivity and no change to cost effectiveness or cost risk
4. reduced productivity and an increase in overall product or service cost
5. increased productivity and cost-effectiveness

Q3. The standard normal distribution has mean= ______________ and standard deviation= ______________.

1. 1,0
2. 0,1
3. 0,0
4. 1,1

Q4. Quality assurance is

1. all of the above
2. top management's intention regarding quality
3. functions determining implementation of the quality policy
4. actions to provide confidence of satisfying quality requirements
5. responsibilities and processes which implement quality management

Q5. 80% of the problems are found in 20% of the work is a concept of:

1. Edward Deming
2. Philip Crosby
3. Juran
4. Pareto

Q6. During experimental design, a variable is defined as:

1. Treatment
2. Factor
3. Variance
4. None of these

Q7. Effective quality control results in:

1. Increase in customer satisfaction
2. Lower cost
3. None of the above
4. Both a and b

Q8. The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant:

1. Improving the performance of the company
2. Self-Improvement
3. Financial Incentives
4. Recognition among co-workers
5. Strengthening of relationships between co-workers

Q9. From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.

1. Variability, Cost
2. Cost, Price
3. Price, Cost
4. Cost, Variability

Q10. A sequence of 3 operations has first pass yield (right first time) rates as follows: 93%, 87% and 92%. The first pass yield rate is:

1. 72%
2. 74%
3. 99%
4. 87%