Quality Question Bank
for Exam preparation

Q2. According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems

1. correct
2. correct to some extent
3. correct to great extent
4. Taguchi

Q3. Quality assurance is

1. all of the above
2. top management's intention regarding quality
3. functions determining implementation of the quality policy
4. actions to provide confidence of satisfying quality requirements
5. responsibilities and processes which implement quality management

Q4. The focal point of all quality control should be:

1. Price focus
2. Cost Focus
3. Customer Focus
4. Manufacturing Focus

Q5. A multiple-choice test has 30 questions. There are 4 choices for each question. A student who has not studied for the test decides to answer all the questions randomly by guessing the answer to each question. Which of the following probability distributions can be used to calculate the student's chance of getting at least 20 questions right?

1. Exponential
2. Normal
3. Poisson
4. Binomial

Q6. When errors that affect quality are discovered, the procedure to improve the situation should be to ______________.

1. all of the above
2. identify the specific error
3. correct the specific error
4. determine the root causes of the error
5. correct the root cause of the error

Q7. Cost of quality is a concept that includes:

1. the cost necessary for ensuring conformance to requirements
2. the life cycle cost of the project
3. al research and development costs related to the project
4. only the cost of the quality control function
5. A and B

Q8. The roof of house of quality shows the interrelationship between:

1. Functional Requirements
2. Design Attributes
3. Service Process
4. Manufacturing Process

Q9. Factory A produces 100 pieces of wooden legs used in manufacturing tables in 1 hour. The factory in total works for 3 hours. The quality manager decided to check the quality of the output by measuring the length of the legs (in cms). He decides to collect three samples (one for each hour). The sample size for each sample is fixed at 5. The data collected is present in the following table: Leg 1 Leg 2 Leg 3 Leg 4 Leg 5 Sample 1 10.2 10.5 9.8 9.7 10.3 Sample 2 10.4 9.9 10.1 10.2 9.8 Sample 3 9.9 9.8 10.2 10.1 10.4 What is the mean and range of leg length in sample 1?

1. Mean=10.3;Range=.3
2. Mean=10.1;Range=.8
3. Mean=10.2;Range=.6
4. Mean=9.9;Range=.5

Q10. A leadership style that is said to motivate employees, and that optimizes the introduction of change is:

1. Autocratic – A clear top-down approach where a single individual has complete power of decision-making and little discussion is had for external input.
2. Consultative – A style where leaders engage subordinates/peers in the decision-making and problem-solving process, but ultimately make the final decisions for the team.
3. Participatory – An approach where leaders interact with other participants as peers, engaging them in the decision-making process and playing an equal role in the process as others and jointly carrying out the problem solving activities.
4. Democratic – An open style of running a team where leaders facilitate discussion among all members, encourage ideas to be shared, and consider everyone’s input in order to make final decisions for the team.