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Quality Question Bank
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Question:

Which of the following best characterizes the results of an increase in quality?
  1. increased productivity, decreased cost effectiveness and increased cost risk
  2. increased productivity, increased cost effectiveness, and decreased cost risk
  3. reduced productivity and no change to cost effectiveness or cost risk
  4. reduced productivity and an increase in overall product or service cost
  5. increased productivity and cost-effectiveness






Q2. Which of the following statement is false:

  1. Important step of strategic quality management is identification of those dimensions in which the organization will compete
  2. Selection of suppliers should be based on quality, schedule, and cost, rather than on cost alone
  3. All of the individuals in the organization must have an understanding of the basic tools of quality improvement
  4. Manufacturing Unit should be the unit focusing on Quality Improvement among all units in an organization
Correct Answer

Q3. Juran's quality management philosophy is based on three pillars namely planning, control and ______________.

  1. Implementation
  2. Improvement
  3. Monitor
  4. Design
Correct Answer

Q4. Which of the following is the correct combination of specifications while designing a control chart:

  1. Sample size, Frequency of sampling, specification limit
  2. Sample size, Frequency of sampling, Number of defects
  3. Sample size, Specification limit, process standard deviation
  4. Sample size, Process mean, specification limit
Correct Answer

Q5. Ease of repair is associated with ______________ dimension of quality.

  1. Serviceability
  2. Performance
  3. Durability
  4. Perceived Quality
Correct Answer

Q6. The main purpose of the Measure Phase of DMAIC is to:

  1. Determine the customer requirements
  2. Find root causes
  3. Develop solutions
  4. Set baseline data to understand how the process is currently performing.
Correct Answer

Q7. The main purpose of the Improve Phase is to:

  1. Develop a SIPOC map
  2. Put plans in place to maintain the gains made
  3. Identify the critical measures of the process
  4. Identify the creative solutions that solve the validated root causes
Correct Answer

Q8. Cause and Effect Diagram can be used in the ______________ and ______________ step of DMAIC.

  1. Define, Measure
  2. Analyze, Control
  3. Analyze, Improve
  4. Define, Improve
Correct Answer

Q9. The chart used for tracking number non-conforming is:

  1. P
  2. Np
  3. X bar
  4. None of the above
Correct Answer

Q10. Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback on the performance.

  1. management, staff, workers, and contractors
  2. time, scope, cost, and resources
  3. human resources, dollars, materials, and duration
  4. time, location, duration, and completion
  5. organization, design, objectives, and resources
Correct Answer








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