Quality Question Bank
for Exam preparation

Q2. A Belt utilized a diamond symbol in a Process Map she created for the process that was subject to her LSS project. By use of the diamond symbol she was showing a(n) _______________ point in the process

1. Ending
2. Beginning
3. Decision
4. Repair station

Q3. In accordance with ISO 9001:2015, which of the following requires documented information to be retained by the organization?

1. Evidence of competence
2. Internal audit results
3. Management review results
4. All of the above
5. None of the above

Q4. Who is responsible for reviewing the quality management system at planned intervals to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organisation?

1. The auditee
2. The employees within the organisation
3. Top management
4. The external auditor

Q5. Validation of root cause is made only when which standard(s) is met:

1. There is a statistically significant relationship between the suspected root cause and the effect.
2. The data is normal
3. Knowledge of the process corroborates this causal relationship.
4. Both A and C above

Q6. For an x bar chart, ß risk can be defined as:

1. The probability of detecting the shift in process mean from µo (in control value) to µ1
2. The probability of not detecting the shift in process mean from µ0 (in control value) to µ1
3. The probability of detecting the shift in process range from µ0 (in control value) to µ1
4. The probability of not detecting the shift in process range from µ0 (in control value) to µ1

Q7. For a point in the control chart to be out of control, it must lie

1. Above UCL or Below LCL
2. Between Central Line and LCL
3. Between Central Line and UCL
4. None of the above

Q8. In 9001:2015, what does clause 7.2 relate to?

1. Leadership and commitment
2. Competence
3. Documented information
4. Planning of changes

Q9. How does ISO 9001 define Quality Assurance?

1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
2. Part of quality management focusing on ensuring customer satisfaction
3. A documented quality process to ensure quality is upheld throughout the full management system
4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods

Q10. Which of the following statements regarding quality is false?

1. Quality improvements depends upon better definition and increased awareness of the requirements specifications
2. Future gains in quality will often rely on advanced technology
3. Recognition of key actions required of each team member is necessary to meet quality objectives
4. Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
5. A and C