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Quality Question Bank
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Question:

Validation of root cause is made only when which standard(s) is met:
  1. There is a statistically significant relationship between the suspected root cause and the effect.
  2. The data is normal
  3. Knowledge of the process corroborates this causal relationship.
  4. Both A and C above






Q2. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).

  1. 2
  2. 2.4
  3. 3
  4. 3.4
Correct Answer

Q3. Quality is:

  1. Zero defects found
  2. Conformance to requirements
  3. The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
  4. b and c
  5. all the above
Correct Answer

Q4. In DMAIC, redesigning of process to either remove bottlenecks or to reduce waste takes place in the ______________ stage.

  1. Define
  2. Measure
  3. Improve
  4. Control
Correct Answer

Q5. After E.deming, who is considered to have the greatest impact in quality management?

  1. Kauro Ishikawa
  2. Joseph M. Juran
  3. W.E. Deming
  4. Genichi Tagucchi
Correct Answer

Q6. Bias reflects the:

  1. The differences in observed accuracy and/or precision experienced over the range of measurements made by the system.
  2. The difference between observed measurements and a "true" value obtained from a master or gold standard
  3. Different levels of variability in different operating regimes, resulting from warm-up effects, environmental factors, inconsistent operator performance
  4. None of the above
Correct Answer

Q7. Customers are primarily concerned with ______________

  1. Communication, courtesy, and credibility of the sales person
  2. Competence, courtesy, and security of the sales person
  3. Competence, responsiveness, and reliability of the sales person
  4. Communication, responsiveness, and cleverness of the sales person
Correct Answer

Q8. Which of the following is least likely to contribute to developing an effective project team supportive of quality?

  1. Commitment to the project
  2. Team member flexibility
  3. Frequent turnover of personnel
  4. Team interest in workmanship
  5. Clearly defined goals
Correct Answer

Q9. Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?

  1. Acting as gatekeepers
  2. Closing the discussion
  3. Asking for clarification
  4. Testing for consensus
Correct Answer

Q10. For an ideal OC curve the probability of acceptance for lot fraction defective less than .01 is ______________.

  1. Equal to 1
  2. Less than 1
  3. Greater than 1
  4. 0
Correct Answer








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