Quality Question Bank
for Exam preparation

Q2. Pattern in control charts which show the tendency to cluster around central line is termed as:

1. Stratification
2. Mixture
3. Cyclic pattern
4. Shift in process level

Q3. Reworking ______________ the cost of quality.

1. Decreases
2. Increases
3. Neutralizes

Q4. Quality assurance is

1. all of the above
2. top management's intention regarding quality
3. functions determining implementation of the quality policy
4. actions to provide confidence of satisfying quality requirements
5. responsibilities and processes which implement quality management

Q5. The products manufactured during 1800s were unique. How quality was ensured in this era?

1. Through renovation
2. Through inspection
3. Through calculation
4. Through repair

Q6. Which is not a commonly used quality management tool?

1. Fishbone diagram
2. CSSR report
3. Pareto chart
4. Control chart
5. None of the above (all are commonly used)

Q7. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Q8. The main aim of QFD is to

1. Listen to the voice of customer
2. Lower cost
3. Reduce errors
4. Reduce supplier defect

Q9. Which elements are required to calculate Sigma?

1. Number of defectives and range
2. Process performance and customer requirements
3. Cycle time and quality
4. Number of employees, number of customers

Q10. The primary responsibility for establishing design and test specifications should rest with

1. manufacturing
2. senior management
3. procurement or purchasing
4. engineering
5. quality control