Quality Question Bank
for Exam preparation

Q2. Self-inspection by the individual performing the work is used to achieve quality in a product. The advantages of self-inspection include ______________.

1. minimization of end product repairs and material waste
2. immediate feedback to permit adjustments to the process
3. early identification of errors prior to further integration
4. reduction in the number of end product inspections and tests
5. all of the above

Q3. SIPOC diagram, used for understanding the flow in a process is used in ______________ stage of DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q4. The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards is called:

1. Quality Assurance
2. Quality Control
3. Quality Planning
4. Quality Review

Q5. Of the following statements, which one(s) is / are true?

1. Quality is the usual result when skilled designers and skilled implementers work on the project
2. None of the above
3. Quality is 10% skill and 90% luck
4. Quality can be achieved with the proper combination of personnel, materials, methods, and time to do the work
5. A and C

Q6. Quality management is defined as the process of ensuring that a project meets the ______________ of the product's clients, participants, and shareholders.

1. legal and financial obligations
2. expectations and desires
3. needs and expectations
4. legal and moral requirements
5. specifications and statements of work

Q7. ______________ can be defined as small subset of a lot.

1. Defect
2. Fraction Acceptable
3. Sample
4. Acceptance Number

Q8. Customers are primarily concerned with ______________

1. Communication, courtesy, and credibility of the sales person
2. Competence, courtesy, and security of the sales person
3. Competence, responsiveness, and reliability of the sales person
4. Communication, responsiveness, and cleverness of the sales person

Q9. Consider that for a particular process, the p has shifted to .4 and the process has gone out of control. The corresponding value of beta is found to be .3356. The value of Average Run Length is:

1. 2.5
2. 1.5 ((1/1-beta) provides us with average run length)
3. 1.0
4. 2.7

Q10. From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.

1. Variability, Cost
2. Cost, Price
3. Price, Cost
4. Cost, Variability