Quality Question Bank
for Exam preparation

Q2. Attribute charts may be used when:

1. Several characteristics can be jointly measured
2. When one particular quality characteristic is of importance
3. Specific information like process mean is required
4. None of the above

Q3. How does ISO 9001 define Quality Assurance?

1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
2. Part of quality management focusing on ensuring customer satisfaction
3. A documented quality process to ensure quality is upheld throughout the full management system
4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods

Q4. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

1. Sensory critical to quality Characteristic
2. Physical critical to Quality Characteristic
3. Time Orientation critical to Quality Characteristic
4. None of the above

Q5. Operational Definitions provide:

1. A clear, precise description of the factor being measured
2. All of the above
3. A definition of the type of data to be collected
4. A statistically valid sample size

Q6. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

1. Taguchi Loss Function
2. Pareto Chart
3. ISO 9000 Quality Cost Calculator
4. Process Chart

Q7. The standard normal distribution has mean= ______________ and standard deviation= ______________.

1. 1,0
2. 0,1
3. 0,0
4. 1,1

Q8. ______________ is not a process tools for TQM systems

1. process flow analysis
2. histograms
3. plier
4. control charts

Q9. Which of the following is not one of the seven Quality Management Principles?

1. System Approach to Management
2. Engagement of people
3. Leadership
4. Customer focus
5. None of the above

Q10. The concept of zero inventory is called:

1. Six sigma
2. Continuous improvement
3. Just in Time
4. Zero defects