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______________ is not a process tools for TQM systems
  1. process flow analysis
  2. histograms
  3. plier
  4. control charts

Q2. A ______________ chart can be used to identify the most frequently occurring defect.

  1. Pareto
  2. Ishikawa
  3. Histogram
  4. Scatter
Correct Answer

Q3. Operational Definitions provide:

  1. A clear, precise description of the factor being measured
  2. All of the above
  3. A definition of the type of data to be collected
  4. A statistically valid sample size
Correct Answer

Q4. For a Poisson distribution:

  1. The mean is greater than the variance
  2. The mean is less than variance
  3. The mean is equal to the variance
  4. Cannot be determined
Correct Answer

Q5. In a normal distribution 68% of the data will occur within...

  1. +/- 2 standard deviations
  2. +/- 1 standard deviation
  3. +/- 3 standard deviations
  4. Outside the bell-shaped curve
Correct Answer

Q6. Which of the below is not one of the seven quality management principles?

  1. Customer focus
  2. Leadership
  3. Planning
  4. Improvement
Correct Answer

Q7. Which waste is also called over-processing

  1. Non-value Processing
  2. Needless Inventory
  3. Overproduction
  4. Transport and Handling
Correct Answer

Q8. The roof of house of quality shows the interrelationship between:

  1. Functional Requirements
  2. Design Attributes
  3. Service Process
  4. Manufacturing Process
Correct Answer

Q9. The same quality control manager decides to increase his daily sample size from three to six. The size of the control band will:

  1. Increase
  2. Decrease
  3. Remain unchanged
  4. Not determinable from given data
  5. None of the above
Correct Answer

Q10. What is the benefit of an organisation adopting a quality management system?

  1. Facilities opportunities to enhance customer satisfaction
  2. All of the above
  3. Addresses risks and opportunities to enhance customer satisfaction
  4. Improves the organisations overall performance and provides a sound basis for sustainable development initiatives
Correct Answer

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