Quality Question Bank
for Exam preparation

Q2. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.

1. management commitment
2. quality improvement team
3. quality measurement
4. goal achievement measures
5. supervisor training

Q3. The primary responsibility for establishing design and test specifications should rest with

1. manufacturing
2. senior management
3. procurement or purchasing
4. engineering
5. quality control

Q4. What must you include when reporting an ANOVA?

1. Standard deviations, Degrees of freedom, Means, F statistic, P value
2. Standard deviations, Means, F statistic, P value
3. Standard deviations, Degrees of freedom, Means, F statistic
4. Degrees of freedom, F statistic, P value

Q5. Process control is distinct and separate from the data gathering function in a quality program. While process control regulates the functions, data gathering is used to ______________.

1. collect information on the relative performance standards of the process so the output can be enhanced through continuous adjustments to the input functions
2. ensure the products are within tolerances and to identify those products that require reworking or crapping
3. validate the controlling function as performing correctly and provide information on equipment servicing intervals
4. provide the historical records for production lots as to the specifications and actual measurements of a product
5. generate the control charts to determine the variances in the product and the number on nonconforming products

Q6. A series of consecutive points on the same side of the average is called:

1. Run
2. Trend
3. Outliers
4. Cycle

Q7. The average run length can be defined as:

1. The beta risk for an x bar chart
2. The expected number of samples taken before any shift in process quality is detected
3. The number of samples used in the construction of x bar chart
4. The number of items per sample

Q8. Identification of customers and listening to the Voice of Customer (VoC) are a part of:

1. Quality Assurance
2. Quality Planning
3. Quality Control and Improvement
4. Quality Execution

Q9. For a process which is six sigma complaint, the percentage of products within specifications is:

1. 95.20%
2. 99.73%
3. 99.10%
4. 96.78%

Q10. The focal point of all quality control should be:

1. Price focus
2. Cost Focus
3. Customer Focus
4. Manufacturing Focus