Quality Question Bank
for Exam preparation

Q2. The main purpose of a stratification plan is:

1. To prove statistical validity
2. Define categories to slice and dice the data
3. Determine which statistical tool to use
4. To identify solutions

Q3. Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________

1. Quality Definition
2. Quality enhancement
3. Quality improvement
4. quality maintenance

Q4. Which of the following are examples of Internal Failure costs?

1. Defects and rework
2. Inspection and audits
3. Warranty and returns
4. Purchasing and accounting

Q5. Identify the charts which might give an indication of process going out of control (before the process has actually changed)

1. X bar and c
2. P and c
3. R and u
4. X bar and R

Q6. In a six sigma improvement project the least experienced individuals are:

1. Red Belts
2. Master Black Belts
3. Green Belt
4. Black belts

Q7. The concept of making a giant leap forward followed by a period of maturity is:

1. Innovation
2. Continuous improvement
3. Just in time
4. Paradigm

Q8. Which of the following is responsible for quality objective?

1. Top level management
2. Middle level management
3. Frontline management
4. All of the above

Q9. The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.

1. producing a product that meets the requirement
2. nonconformance to the requirement
3. any cost for quality personnel and tools
4. any extra cost to hire a quality consultant
5. all extra efforts to implement a quality program

Q10. Crosby’s approach to management is:

1. A problem that can never be solved
2. Absolutes of Quality Management
3. Interim Management
4. ISO