Quality Question Bank
for Exam preparation

Q2. A deliverable of the Improve phase is to:

1. Determine project goals
2. Identify and validate root causes
3. Develop a plan for controlling the implemented solutions
4. None of the above

Q3. If the Average outgoing Quality is plotted against the Incoming Fraction Defective, the Average Outgoing Quality Limit is the ______________ point.

1. Highest
2. Lowest
3. Middle
4. Cannot be determined

Q4. The concept of rational sub group means that subgroups or samples be selected such that if assignable causes are present the chances for differences between subgroups will be ______________.

1. minimized
2. maximized
3. neutralized
4. optimized

Q5. The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.

1. producing a product that meets the requirement
2. nonconformance to the requirement
3. any cost for quality personnel and tools
4. any extra cost to hire a quality consultant
5. all extra efforts to implement a quality program

Q6. Quality management deals with all of the following topics except:

1. Conformance to requirements / specifications
2. Satisfying the needs of the customer
3. Making products more desirable and luxurious
4. A and C
5. B and C

Q7. The thickness of aluminum sheet is specified to be of 6±2 mm. The Upper Specification Limit and Lower Specification Limit for the sheet are:

1. 4mm, 8mm
2. 8mm, 4mm
3. 6mm, 8mm
4. 4mm, 6mm

Q8. SIPOC

1. Suppliers, Inputs, Procedure, Outputs, Customers
2. Simple, Inputs, Process, Outputs, Complex
3. Simple, Inputs, Procedure, Outputs, Complex
4. Suppliers, Inputs, Process, Outputs, Customers

Q9. Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback on the performance.

1. management, staff, workers, and contractors
2. time, scope, cost, and resources
3. human resources, dollars, materials, and duration
4. time, location, duration, and completion
5. organization, design, objectives, and resources

Q10. Customers are primarily concerned with ______________

1. Communication, courtesy, and credibility of the sales person
2. Competence, courtesy, and security of the sales person
3. Competence, responsiveness, and reliability of the sales person
4. Communication, responsiveness, and cleverness of the sales person