Quality Question Bank
for Exam preparation

Q2. Inspection, scrap, and repair are examples of ______________

1. internal costs
2. external costs
3. costs of dissatisfaction
4. societal costs

Q3. The main purpose of a stratification plan is

1. To prove statistical validity
2. Define categories to slice and dice the data
3. Determine which statistical tool to use
4. To identify solutions

Q4. Which of the following is not one of the seven Quality Management Principles?

1. System Approach to Management
2. Engagement of people
3. Leadership
4. Customer focus
5. None of the above

Q5. The same quality control manager decides to increase his daily sample size from three to six. The size of the control band will:

1. Increase
2. Decrease
3. Remain unchanged
4. Not determinable from given data
5. None of the above

Q6. If variability of a product decreases, its quality ______________

1. remains unchanged
2. decreases
3. increases
4. may increase or decrease

Q7. Quality Circles members are ______________

1. Paid according to their contribution to quality
2. External consultants designed to provide training in the use of Quality tools
3. Always machine operators
4. None of the three.

Q8. Which of the following was developed by Motorola to improve its processes by minimizing defects?

1. ISO 9000
2. Six sigma
3. QS 9000
4. TQM

Q9. Quality applies to which aspect(s) of the organization?

1. Products only
2. Products and services
3. People and product
4. Products, services, and people

Q10. establishing measurements based on customer needs for optimizing product design is known as ______________

1. Quality design
2. quality improvement
3. quality control
4. Quality planning