Quality Question Bank
for Exam preparation

Quality- Q2. Simple graphical displays are used in the Measure phase to:

1. Show baseline information
2. Determine stability
3. Represent central tendency
4. All of the above

Quality- Q3. The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:

1. quality control analysis
2. marginal analysis
3. standard quality analysis
4. conformance analysis
5. systems analysis

Quality- Q4. A deliverable of the Improve phase is to:

1. Determine project goals
2. Identify and validate root causes
3. Develop a plan for controlling the implemented solutions
4. None of the above

Quality- Q5. CIP is:

1. A sustained, gradual change
2. all of the above
3. Continuous improvement process
4. Includes constancy of purpose and commitment to quality as part of its focus
5. a and b

Quality- Q6. Effective quality improvement can be instrumental in:

1. Increasing productivity
2. Reducing cost
3. Both a and b
4. None of the above

Quality- Q7. ______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.

1. House of Quality
2. Affinity diagram
3. Arrow diagram
4. None of the give option

Quality- Q8. ______________ are used in six sigma

1. black belt
2. green belt
3. both black belt and green belt
4. none of the Above

Quality- Q9. Tools and techniques used during the Quality Planning process include:

1. Benchmarking
2. all of the above
3. Benefit / cost analysis
4. Quality audits
5. a and b

Quality- Q10. A major assumption for p chart is that all units produced are ______________.

1. Independent
2. Dependent
3. None of the above
4. Cannot be determined