Quality Question Bank
for Exam preparation

Q2. Simple graphical displays are used in the Measure phase to:

1. Show baseline information
2. Determine stability
3. Represent central tendency
4. All of the above

Q3. The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:

1. quality control analysis
2. marginal analysis
3. standard quality analysis
4. conformance analysis
5. systems analysis

Q4. A deliverable of the Improve phase is to:

1. Determine project goals
2. Identify and validate root causes
3. Develop a plan for controlling the implemented solutions
4. None of the above

Q5. CIP is:

1. A sustained, gradual change
2. all of the above
3. Continuous improvement process
4. Includes constancy of purpose and commitment to quality as part of its focus
5. a and b

Q6. Effective quality improvement can be instrumental in:

1. Increasing productivity
2. Reducing cost
3. Both a and b
4. None of the above

Q7. ______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.

1. House of Quality
2. Affinity diagram
3. Arrow diagram
4. None of the give option

Q8. ______________ are used in six sigma

1. black belt
2. green belt
3. both black belt and green belt
4. none of the Above

Q9. Tools and techniques used during the Quality Planning process include:

1. Benchmarking
2. all of the above
3. Benefit / cost analysis
4. Quality audits
5. a and b

Q10. A major assumption for p chart is that all units produced are ______________.

1. Independent
2. Dependent
3. None of the above
4. Cannot be determined