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Quality Question Bank
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Question:

______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.
  1. House of Quality
  2. Affinity diagram
  3. Arrow diagram
  4. None of the give option






Q2. A sample of size 10 contains 50 non-conformities. The average number of non-conformities is:

  1. 7
  2. 4
  3. 5 (50/10 i.e. total non-conformities/sample size)
  4. 1
Correct Answer

Q3. Which of the following is not a type of attribute chart?

  1. P chart
  2. C chart
  3. U char
  4. X bar chart
Correct Answer

Q4. Q-Q plot is used to check:

  1. Normality of the dataset
  2. Number of defects
  3. Process mean
  4. Process standard deviation
Correct Answer

Q5. Effective quality control results in:

  1. Increase in customer satisfaction
  2. Lower cost
  3. None of the above
  4. Both a and b
Correct Answer

Q6. Six Sigma can be defined as:

  1. A summary statistic
  2. A representation of variation
  3. Permission to improve processes
  4. All of the above
Correct Answer

Q7. What is the relationship between the Critical Customer Requirement (CCR) and Voice of the Customer (VOC)?

  1. The CCR and VOC are the same thing
  2. The VOC is translated into the CCR via the key customer issue
  3. The VOC comes from the customer and the CCR comes from marketing
  4. Both the VOC and CCR come from the sponsor
Correct Answer

Q8. The basic assumption of calculating the control limits based on average sample size (for a p chart) will ______________ from/as those previously observed.

  1. Greatly differ
  2. Will be exactly the same
  3. Not greatly differ
  4. None of the above
Correct Answer

Q9. The primary responsibility for establishing design and test specifications should rest with

  1. manufacturing
  2. senior management
  3. procurement or purchasing
  4. engineering
  5. quality control
Correct Answer

Q10. Check Sheet is used during ______________ stage of DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve
Correct Answer










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