Quality Question Bank
for Exam preparation

Q2. Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?

1. Acting as gatekeepers
2. Closing the discussion
3. Asking for clarification
4. Testing for consensus

Q3. A ______________ chart can be used to identify the most frequently occurring defect.

1. Pareto
2. Ishikawa
3. Histogram
4. Scatter

Q4. DMAIC is ______________

1. develop, multiply, analyze, improve, check
2. define, muliply, analyze, improve, control
3. define, measure, analyze, improve, control
4. define, manufacture, analyze, improve, control

Q5. Given that for the three samples, the value of R bar is .66 and value of d2 corresponding to three is1.128, what is the estimated standard deviation?

1. .43
2. .67
3. .58
4. .75

Q6. According to current quality management thinking, which of the following approaches to quality improvement is least likely to produce positive results?

1. increased inspection
2. continuous improvement
3. quality circles
4. statistical quality control
5. use of worker suggestion systems

Q7. X bar charts are uses to control the ______________ of a process.

1. Dispersion
2. Central tendency
3. None of the above
4. Both a and b

Q8. The defect concentration diagram can be used in the ______________ stage of the DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q9. All of the following costs are likely to decrease as a result of better quality except ______________

1. customer dissatisfaction costs
2. inspection costs
3. maintenance costs
4. warranty and service costs

Q10. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

1. None of the above (all are examples)
2. Differences among machines
3. Differences among workers
4. Differences among materials
5. Differences in each of these factors over time