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Quality - Question 1:

All of the following costs are likely to decrease as a result of better quality except ______________

  1. customer dissatisfaction costs
  2. inspection costs
  3. maintenance costs
  4. warranty and service costs






Quality- Q2. The Toyota Production System is based on two pillars namely ______________ and ______________.

  1. Kaizen, Six Sigma
  2. Lean, Six Sigma
  3. Just in Time, Jidoka
  4. Just in Time, Kaizen
Correct Answer


Quality- Q3. Self-inspection by the individual performing the work is used to achieve quality in a product. The advantages of self-inspection include ______________.

  1. minimization of end product repairs and material waste
  2. immediate feedback to permit adjustments to the process
  3. early identification of errors prior to further integration
  4. reduction in the number of end product inspections and tests
  5. all of the above
Correct Answer


Quality- Q4. ______________ diagram is used for identifying potential relationship between two variables.

  1. Pareto
  2. Ishikawa
  3. Histogram
  4. Scatter
Correct Answer


Quality- Q5. The objective of Design of Experiments (DOE) is to

  1. Map all process steps and determine their average duration
  2. Establish optimal process performance by finding the right settings for key process input variables
  3. Establish how well the process runs for all possible machine input variables and settings
  4. Determine the mean and standard deviation of a population key process input variables
Correct Answer


Quality- Q6. While recruiting person he should i. Competent to perform job ii. Trained to perform specified job iii. Able to perform the activity The correct order is

  1. i, ii & iii
  2. i only
  3. i & ii
  4. None of the above
Correct Answer


Quality- Q7. At the time of making a purchase agreement with a vendor, what is important to mention about inspection?

  1. the characteristics of the product that are to be inspected
  2. the tolerances that would be allowed
  3. the reputation of the vendor
  4. a & b both (not sure)
Correct Answer


Quality- Q8. Which are the best two charts to show trends in a process?

  1. Gantt and CPM
  2. Pareto and Control
  3. Control and Run
  4. Histogram and Run
  5. Gantt and Pert
Correct Answer


Quality- Q9. What does the transcendent view imply for high quality?

  1. It is something everlasting
  2. It is something timeless and enduring
  3. It is something priceless
  4. It is something perfect
Correct Answer


Quality- Q10. From the project manager's viewpoint, quality assurance involves:

  1. conducting studies to determine if design methods will support quality requirements
  2. A, B, and C
  3. identifying applicable laws, ordinances and regulations that the project must comply with
  4. monitoring inspection activities to ensure that the work is performed as specified
  5. A and C
Correct Answer











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