Quality Question Bank
for Exam preparation

Q2. Which of the following is the key benefit of multi-vari charting?

1. It keeps track of the time when measurements were made
2. It graphically displays the variation in a process
3. It assists in the breakdown of components of variation
4. It is much easier to plot than most control charts

Q3. The basic assumption of calculating the control limits based on average sample size (for a p chart) will ______________ from/as those previously observed.

1. Greatly differ
2. Will be exactly the same
3. Not greatly differ
4. None of the above

Q4. Tools and techniques used during the Quality Planning process include:

1. Benchmarking
2. all of the above
3. Benefit / cost analysis
4. Quality audits
5. a and b

Q5. Provides relationship between two variables, and provides a visual correlation coefficient

1. Scatter Diagram
2. Cause and effect chart
3. Box plot
4. Multivari chart

Q6. A maturity model can be used as a benchmark for comparison and as an aid to understanding

1. TRUE
2. FALSE
3. depends
4. can't say

Q7. A deliverable of the Improve phase is to

1. Determine project goals
2. Identify and validate root causes
3. Develop a plan for controlling the implemented solutions
4. None of the above

Q8. A major assumption for p chart is that all units produced are ______________.

1. Independent
2. Dependent
3. None of the above
4. Cannot be determined

Q9. The 'Father' of statistical quality control is:

1. Joseph M. Juran
2. Philip Crosby
3. Walter Shewhart
4. F. W. Taylor

Q10. How does ISO 9000:2015 define a process?

1. Set of interrelated or interacting activities which uses inputs to deliver a result that meets or exceeds the ISO 9001 standards of quality
2. A full lifecycle of events which includes inputs such as materials and information, management, resources and outputs
3. A cycle which includes inputs, actions and outputs to ensure quality is met
4. Set of interrelated or interacting activities that uses inputs to deliver an intended result