Quality Question Bank
for Exam preparation

Quality- Q2. The main purpose of the Improve Phase is to:

1. Develop a SIPOC map
2. Put plans in place to maintain the gains made
3. Identify the critical measures of the process
4. Identify the creative solutions that solve the validated root causes

Quality- Q3. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

1. Quality Assurance
2. Quality Planning
3. Quality Control
4. Quality Management

Quality- Q4. Within clause 10.1 of the ISO 9001:2015 standard, what examples of improvement are provided in relation to improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?

1. Enhanced management processes, review of customer satisfaction, react to nonconformity and implementation
2. Continual improvement, enhanced customer service, re-organisation and risk analysis
3. Correction, corrective action, ongoing improvement, documentation review, risk analysis and continual review of the quality management system
4. Correction, corrective action, continual improvement, breakthrough change, innovation and re-organisation

Quality- Q5. Plan-do-study-act cycle is a procedure to ______________

1. Overall improvement
2. Continuous improvement
3. Permanent improvement
4. Immediate improvement

Quality- Q6. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Quality- Q7. Big Q is:

1. Quality of services
2. Quality of people
3. Quality of processes
4. All of the above

Quality- Q8. ______________ can be defined as small subset of a lot.

1. Defect
2. Fraction Acceptable
3. Sample
4. Acceptance Number

Quality- Q9. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

1. weekly
2. daily
3. monthly
4. annual

Quality- Q10. How many dependent variables does a two-way ANOVA have?

1. One
2. Two
3. Three
4. Four