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Question:

Within clause 10.1 of the ISO 9001:2015 standard, what examples of improvement are provided in relation to improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?
  1. Enhanced management processes, review of customer satisfaction, react to nonconformity and implementation
  2. Continual improvement, enhanced customer service, re-organisation and risk analysis
  3. Correction, corrective action, ongoing improvement, documentation review, risk analysis and continual review of the quality management system
  4. Correction, corrective action, continual improvement, breakthrough change, innovation and re-organisation






Q2. Identification of customers and listening to the Voice of Customer (VoC) are a part of:

  1. Quality Assurance
  2. Quality Planning
  3. Quality Control and Improvement
  4. Quality Execution
Correct Answer

Q3. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.

  1. 100 percent inspection and random rejection
  2. acceptance sampling and automatic rejection
  3. continuous sampling and error detection methods
  4. random sampling and corrective procedures
  5. statistical sampling and control procedures
Correct Answer

Q4. For a Poisson distribution:

  1. The mean is greater than the variance
  2. The mean is less than variance
  3. The mean is equal to the variance
  4. Cannot be determined
Correct Answer

Q5. If only ______________ causes of variation are present, the output of a process forms a distribution that is table over time and is predictable.

  1. Assignable
  2. Non-Random
  3. Natural
  4. Cannot be said
Correct Answer

Q6. A fan blade is specified by length and thickness. While sampling, it was found that for one particular blade, the length was non-conforming while the thickness was as per specifications. Should the blade be considered non-conforming for construction of a p chart?

  1. Yes
  2. No
Correct Answer

Q7. How does ISO 9001 define Quality Assurance?

  1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
  2. Part of quality management focusing on ensuring customer satisfaction
  3. A documented quality process to ensure quality is upheld throughout the full management system
  4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods
Correct Answer

Q8. The OC curve provides a measure of the ______________ of the control chart.

  1. Sensitivity
  2. Duality
Correct Answer

Q9. fourteen points framework for quality and productivity improvement was suggested by ______________

  1. Crosby
  2. Ishikawa
  3. Deming
  4. Juran
Correct Answer

Q10. A Belt utilized a diamond symbol in a Process Map she created for the process that was subject to her LSS project. By use of the diamond symbol she was showing a(n) _______________ point in the process

  1. Ending
  2. Beginning
  3. Decision
  4. Repair station
Correct Answer








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