Quality Question Bank
for Exam preparation

Quality- Q2. Identification of customers and listening to the Voice of Customer (VoC) are a part of:

1. Quality Assurance
2. Quality Planning
3. Quality Control and Improvement
4. Quality Execution

Quality- Q3. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.

1. 100 percent inspection and random rejection
2. acceptance sampling and automatic rejection
3. continuous sampling and error detection methods
4. random sampling and corrective procedures
5. statistical sampling and control procedures

Quality- Q4. For a Poisson distribution:

1. The mean is greater than the variance
2. The mean is less than variance
3. The mean is equal to the variance
4. Cannot be determined

Quality- Q5. If only ______________ causes of variation are present, the output of a process forms a distribution that is table over time and is predictable.

1. Assignable
2. Non-Random
3. Natural
4. Cannot be said

Quality- Q6. A fan blade is specified by length and thickness. While sampling, it was found that for one particular blade, the length was non-conforming while the thickness was as per specifications. Should the blade be considered non-conforming for construction of a p chart?

1. Yes
2. No

Quality- Q7. How does ISO 9001 define Quality Assurance?

1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
2. Part of quality management focusing on ensuring customer satisfaction
3. A documented quality process to ensure quality is upheld throughout the full management system
4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods

Quality- Q8. The OC curve provides a measure of the ______________ of the control chart.

1. Sensitivity
2. Duality

Quality- Q9. fourteen points framework for quality and productivity improvement was suggested by ______________

1. Crosby
2. Ishikawa
3. Deming
4. Juran

Quality- Q10. A Belt utilized a diamond symbol in a Process Map she created for the process that was subject to her LSS project. By use of the diamond symbol she was showing a(n) _______________ point in the process

1. Ending
2. Beginning
3. Decision
4. Repair station