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If only ______________ causes of variation are present, the output of a process forms a distribution that is table over time and is predictable.
  1. Assignable
  2. Non-Random
  3. Natural
  4. Cannot be said

Q2. Two major components of fitness of use are Quality of Design and ______________.

  1. Quality of Conformance
  2. Quality of Service
  3. Quality of Specification
  4. Quality of Manufacturing
Correct Answer

Q3. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

  1. Pareto Diagram
  2. Statistical Histogram
  3. Juran Histogram
  4. Fishbone Diagram
Correct Answer

Q4. Ease of repair is associated with ______________ dimension of quality.

  1. Serviceability
  2. Performance
  3. Durability
  4. Perceived Quality
Correct Answer

Q5. Crosby’s approach to management is:

  1. A problem that can never be solved
  2. Absolutes of Quality Management
  3. Interim Management
  4. ISO
Correct Answer

Q6. Attribute charts may be used when:

  1. Several characteristics can be jointly measured
  2. When one particular quality characteristic is of importance
  3. Specific information like process mean is required
  4. None of the above
Correct Answer

Q7. The Voice of the Customer

  1. The number of errors in the process
  2. A control chart with control limits
  3. The department's output target
  4. The customer's specification limits
Correct Answer

Q8. A bar chart that depicts the frequencies of numerical or measurement data

  1. Sample
  2. Histogram
  3. Check Sheet
  4. Process Map
Correct Answer

Q9. After E.deming, who is considered to have the greatest impact in quality management?

  1. Kauro Ishikawa
  2. Joseph M. Juran
  3. W.E. Deming
  4. Genichi Tagucchi
Correct Answer

Q10. The majority of advertisers appeal the public on the basis of which of the following?

  1. Inferiority of product
  2. Inferiority of service
  3. Quality of product
  4. Quality of staff
Correct Answer

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