Quality Question Bank
for Exam preparation

Q2. Crosby’s approach to management is

1. ISO
2. A problem that can never be solved
3. Absolutes of Quality Management
4. Interim Management

Q3. production issues should be addressed early

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Q4. Six sigma black belt responsibilities include all of the following, except:

1. Selecting projects for execution by green belts
2. Mentoring green belts
3. Training organisation staff in six sigma techniques and team work
4. Planning the sales and marketing strategy

Q5. In phase 1 of control chart usage, if a point is outside the control limits and some assignable cause is found for the point, then we should:

1. Discard the point but do not recalculate control limits
2. Discard the point and recalculate the control limit
3. Do not discard the point
4. Cannot be determined

Q6. Which one of the following depicts feature, which is a dimension of quality?

1. Ability to repair a product
2. Product looks and sounds
3. Brand name and price
4. Bells and whistles of the product

Q7. Financial compensation is the primary motivational tool for which of the following management theories or programs?

1. Zero Defects program
2. Theory X management
3. Theory Y management
4. Quality Control Circles
5. A and C

Q8. The standard normal distribution has mean= ______________ and standard deviation= ______________.

1. 1,0
2. 0,1
3. 0,0
4. 1,1

Q9. Best price or zero cost is

1. do not reach the customers
2. Cost leadership
3. To keep defective products aside, ensuring they
4. Prerogative cost
5. To count, grade, and rework

Q10. Which ISO standard provides guidelines for codes of conduct for organisations, including guidance to an organisation in determining that its customer satisfaction provisions meet customer needs and expectations?

1. ISO 10007 Quality management systems
2. ISO 10012 Measurement management systems
3. ISO 10001 Quality management
4. ISO 10005 Quality management systems