Quality Question Bank
for Exam preparation

Q2. Effective quality control results in:

1. Increase in customer satisfaction
2. Lower cost
3. None of the above
4. Both a and b

Q3. Small/Mid-sized Six Sigma projects are executed by professionals titled as:

1. Champion
2. Green Belt
3. Black Belt
4. Site Champion

Q4. The main aim of QFD is to

1. Listen to the voice of customer
2. Lower cost
3. Reduce errors
4. Reduce supplier defect

Q5. establishing measurements based on customer needs for optimizing product design is known as ______________

1. Quality design
2. quality improvement
3. quality control
4. Quality planning

Q6. The chart used for tracking number non-conforming is:

1. P
2. Np
3. X bar
4. None of the above

Q7. The ISO 9000 series is:

1. an international standard that describes a recommended quality system
2. intended to be applied only to manufactured products
3. a set of instructions for preparing control charts
4. a set of guidelines for quality
5. a set of forms and procedures to ensure quality

Q8. Who is responsible for reviewing the quality management system at planned intervals to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organisation?

1. The auditee
2. The employees within the organisation
3. Top management
4. The external auditor

Q9. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

1. Pareto Diagram
2. Statistical Histogram
3. Juran Histogram
4. Fishbone Diagram

Q10. If only ______________ causes of variation are present, the output of a process forms a distribution that is table over time and is predictable.

1. Assignable
2. Non-Random
3. Natural
4. Cannot be said