Quality Question Bank
for Exam preparation

Q2. SIPOC diagram, used for understanding the flow in a process is used in ______________ stage of DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q3. What does the transcendent view imply for high quality?

1. It is something everlasting
2. It is something timeless and enduring
3. It is something priceless
4. It is something perfect

Q4. From a high level perspective, quality:

1. is ensured by having inspectors
2. problems are usually caused by unmotivated employees
3. cannot be quantitatively measured
4. and productivity are inconsistent objectives
5. is primarily (85 - 95%) a management problem

Q5. Which of the following statements best characterizes the quality management practice called benchmarking?

1. The difference between grade and quality
2. The measurement of customer satisfaction
3. The ISO term for progress measurement
4. Comparing planned project practices to those of other projects
5. A technique used to test certain types of electronic equipment

Q6. Which is not a commonly used quality management tool?

1. Fishbone diagram
2. CSSR report
3. Pareto chart
4. Control chart
5. None of the above (all are commonly used)

Q7. The thickness of aluminum sheet is specified to be of 6±2 mm. The Upper Specification Limit and Lower Specification Limit for the sheet are:

1. 4mm, 8mm
2. 8mm, 4mm
3. 6mm, 8mm
4. 4mm, 6mm

Q8. The defect concentration diagram can be used in the ______________ stage of the DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q9. Quality is

1. zero defects
2. a problem
3. a specification
4. a cost
5. A, C, and D

Q10. What does Clause 6 of ISO 9001:2015 provide details of?

1. Improvement
2. Planning
3. Operation
4. Leadership