Quality Question Bank
for Exam preparation

Q2. Validation of root cause is made only when which standard(s) is met:

1. There is a statistically significant relationship between the suspected root cause and the effect.
2. The data is normal
3. Knowledge of the process corroborates this causal relationship.
4. Both A and C above

Q3. The first step in problem solving is to:

1. Assume the worst.
2. Establish responsibility for change.
3. Collect and analyze data.
4. Define the problem issue.

Q4. All of the following are the elements of a TQM system EXCEPT:

1. Leadership
2. Communications
3. Measurement
4. Detentions

Q5. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Q6. CMM stands for

1. Capability maturity model
2. Capability monitoring model
3. Capability measuring model
4. Capability matching model

Q7. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. identifying patterns of variance using control charts
2. improving the overall system of production
3. increasing the number of quality inspectors
4. making use of run charts
5. making better use of Pareto charts

Q8. Quality is

1. zero defects
2. a problem
3. a specification
4. a cost
5. A, C, and D

Q9. The concept that it is easier and less costly to do the work right the first time is called:

1. Zero defects
2. Continuous improvement
3. DTRTRTFT
4. The customer is the next person in the process

Q10. In DMAIC, redesigning of process to either remove bottlenecks or to reduce waste takes place in the ______________ stage.

1. Define
2. Measure
3. Improve
4. Control