Quality Question Bank
for Exam preparation

Q2. A pictorial diagram showing possible causes (process inputs) for a given effect (process outputs) It is also referred to as the "Ishikawa diagram" or "fishbone diagram "

1. Standard Deviation
2. Cause and Effect Diagram
3. Random Experiment
4. Interaction plot

Q3. Ease of repair is associated with ______________ dimension of quality.

1. Serviceability
2. Performance
3. Durability
4. Perceived Quality

Q4. Crosby’s approach to management is:

1. A problem that can never be solved
2. Absolutes of Quality Management
3. Interim Management
4. ISO

Q5. What is the relationship between the Critical Customer Requirement (CCR) and Voice of the Customer (VOC)?

1. The CCR and VOC are the same thing
2. The VOC is translated into the CCR via the key customer issue
3. The VOC comes from the customer and the CCR comes from marketing
4. Both the VOC and CCR come from the sponsor

Q6. Which VSM icon is placed under other icons and have information required for system analysis like process time, lead time, etc?

1. Data Table
2. Information Box
3. Manual Information
4. Electronic Information

Q7. The first step in problem solving is to:

1. Assume the worst.
2. Establish responsibility for change.
3. Collect and analyze data.
4. Define the problem issue.

Q8. Which of the following statements regarding quality is false?

1. Quality improvements depends upon better definition and increased awareness of the requirements specifications
2. Future gains in quality will often rely on advanced technology
3. Recognition of key actions required of each team member is necessary to meet quality objectives
4. Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
5. A and C

Q9. Which is not listed as one of the eight wastes?

1. Waiting
2. Excess machine capacity
3. Transporting
4. Overproduction

Q10. For a given sample size (n) and number of defects acceptable ©, the Average Total Inspection (of units) should ______________ with increase in N (lot size).

1. Increase
2. Decrease
3. Remain Constant
4. None of the above