Quality Question Bank
for Exam preparation

Q2. Measurement accuracy is attained when...

1. Different people get the same result when measuring the same item or characteristic.
2. The same person taking multiple measurements on the same item or characteristic gets the same results every time.
3. The measured value has little deviation from the actual value.
4. When the resolution of the measurement instrument can give at least 5 distinct values in the range being measured.

Q3. Average Total Inspection is defined as:

1. Average of rejected lots and accepted lots
2. Average number of units inspected per lot
3. Average of rejected Lots
4. Average of accepted Lots

Q4. In a normal distribution 68% of the data will occur within...

1. +/- 2 standard deviations
2. +/- 1 standard deviation
3. +/- 3 standard deviations
4. Outside the bell-shaped curve

Q5. Within clause 10.1 of the ISO 9001:2015 standard, what examples of improvement are provided in relation to improving and implementing any necessary actions to meet customer requirements and enhance customer satisfaction?

1. Enhanced management processes, review of customer satisfaction, react to nonconformity and implementation
2. Continual improvement, enhanced customer service, re-organisation and risk analysis
3. Correction, corrective action, ongoing improvement, documentation review, risk analysis and continual review of the quality management system
4. Correction, corrective action, continual improvement, breakthrough change, innovation and re-organisation

Q6. What is the benefit of an organisation adopting a quality management system?

1. Facilities opportunities to enhance customer satisfaction
2. All of the above
3. Addresses risks and opportunities to enhance customer satisfaction
4. Improves the organisations overall performance and provides a sound basis for sustainable development initiatives

Q7. Of the following statements, which one(s) is / are true?

1. Quality is the usual result when skilled designers and skilled implementers work on the project
2. None of the above
3. Quality is 10% skill and 90% luck
4. Quality can be achieved with the proper combination of personnel, materials, methods, and time to do the work
5. A and C

Q8. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).

1. 2
2. 2.4
3. 3
4. 3.4

Q9. Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.

1. Stem, Leaf
2. Leaf, Stem
3. Tree, Stem
4. Tree, Leaf

Q10. All of the following statements about acceptance sampling plans are true except:

1. Acceptance sampling plans are necessary when destructive inspections are required
2. Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality
3. Acceptance sampling plans are not very effective for inspecting small lots of custommade products
4. Acceptance sampling plans are beneficial when the cost of inspections is high and the resulting loss of passing non-conforming units is not great
5. Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious