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Question:

Measurement accuracy is attained when...
  1. Different people get the same result when measuring the same item or characteristic.
  2. The same person taking multiple measurements on the same item or characteristic gets the same results every time.
  3. The measured value has little deviation from the actual value.
  4. When the resolution of the measurement instrument can give at least 5 distinct values in the range being measured.






Q2. R charts are used for controlling ______________ of a process.

  1. Central Tendency
  2. Dispersion
  3. None of the above
  4. Both a and b
Correct Answer

Q3. Reworking ______________ the cost of quality.

  1. Decreases
  2. Increases
  3. Neutralizes
Correct Answer

Q4. "The degree to which a set of inherent characteristics of an object fulfils requirements" is known as:

  1. Conformity
  2. Quality
  3. Grade
  4. Capability
  5. None of the above
Correct Answer

Q5. The ______________ diagram starts with one item which then branches of into two or more items. This diagram is used to breakdown broad categories into finer levels of detail.

  1. Affinity
  2. Tree
  3. Relations
  4. Matrix
Correct Answer

Q6. All of the following are the elements of a TQM system EXCEPT:

  1. Leadership
  2. Communications
  3. Measurement
  4. Detentions
Correct Answer

Q7. production issues should be addressed early

  1. correct
  2. correct to some extent
  3. correct to great extent
  4. incorrect
Correct Answer

Q8. From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.

  1. Variability, Cost
  2. Cost, Price
  3. Price, Cost
  4. Cost, Variability
Correct Answer

Q9. The defect concentration diagram can be used in the ______________ stage of the DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve
Correct Answer

Q10. Quality circles work best if employees are initially trained in ______________

  1. Group dynamics
  2. Motivation principles
  3. Communications
  4. All of the three.
Correct Answer








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