Quality Question Bank
for Exam preparation

Q2. Cost of quality includes:

1. Cost of all work resulting from nonconformance to the requirements
2. a and b
3. all of the above
4. Cost of all work to build a product or service that conforms to the requirements
5. Training programs

Q3. Check Sheet is used during ______________ stage of DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q4. Consider that for a particular process, the p has shifted to .4 and the process has gone out of control. The corresponding value of beta is found to be .3356. The value of Average Run Length is:

1. 2.5
2. 1.5 ((1/1-beta) provides us with average run length)
3. 1.0
4. 2.7

Q5. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

1. Quality Control
2. Quality Management
3. Quality Assurance
4. Quality Planning

Q6. The chart used for tracking number non-conforming is:

1. P
2. Np
3. X bar
4. None of the above

Q7. Consider that for a process s bar (average standard deviation of 50 samples each of size 4) is found to be 10.04. The value of c4 (corresponding to sample size of .4) is .92. What is the estimated value of process standard deviation?

1. 10.91 (s bar/ c4 is an unbiased estimator of standard deviation)
2. 11.89
3. 12.67
4. 9.67

Q8. A main role of the project Champion is to:

1. Be a cheerleader for the team
2. Remove roadblocks
3. Perform statistical analysis
4. Develop the control plan

Q9. In DMAIC, redesigning of process to either remove bottlenecks or to reduce waste takes place in the ______________ stage.

1. Define
2. Measure
3. Improve
4. Control

Q10. The defect concentration diagram can be used in the ______________ stage of the DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve