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Question:

______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.
  1. Quality Control
  2. Quality Management
  3. Quality Assurance
  4. Quality Planning






Q2. Bias reflects the:

  1. The differences in observed accuracy and/or precision experienced over the range of measurements made by the system.
  2. The difference between observed measurements and a "true" value obtained from a master or gold standard
  3. Different levels of variability in different operating regimes, resulting from warm-up effects, environmental factors, inconsistent operator performance
  4. None of the above
Correct Answer

Q3. DMAIC is ______________

  1. develop, multiply, analyze, improve, check
  2. define, muliply, analyze, improve, control
  3. define, measure, analyze, improve, control
  4. define, manufacture, analyze, improve, control
Correct Answer

Q4. Quality attributes

  1. are used to determine how effectively the organization accomplishes its goals
  2. can be objective or subjective in nature
  3. are specific quality characteristics for which a product is designed, built, and tested
  4. A and B
  5. B and C
Correct Answer

Q5. The majority of advertisers appeal the public on the basis of which of the following?

  1. Inferiority of product
  2. Inferiority of service
  3. Quality of product
  4. Quality of staff
Correct Answer

Q6. Which of the following statements is NOT true about charting variation?

  1. A mean and standard deviation will completely define a normal curve
  2. A histogram helps understand process performance
  3. A histogram is sufficient to chart variation
  4. Run charts display process performance over time
Correct Answer

Q7. An assignable variance tells us:

  1. our equipment is becoming obsolete
  2. top management should initiate increased worker training
  3. there is an identifiable problem that must be fixed
  4. schedule variances will be reduced
  5. our use of quality circles is inadequate
Correct Answer

Q8. ______________ can be defined as small subset of a lot.

  1. Defect
  2. Fraction Acceptable
  3. Sample
  4. Acceptance Number
Correct Answer

Q9. CMM stands for

  1. Capability maturity model
  2. Capability monitoring model
  3. Capability measuring model
  4. Capability matching model
Correct Answer

Q10. When a product or service completely meets a customer's requirements:

  1. quality is achieved
  2. cost of quality is high
  3. cost of quality is low
  4. the customer pays the minimum price
  5. A and B
Correct Answer








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