Quality Question Bank
for Exam preparation

Q2. An improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance

1. Control Chart
2. Six Sigma
3. Cause and Effect Diagram
4. Benchmarking

Q3. An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?

1. When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process
2. When the number of samples outside the current control chart limits become too costly and cumbersome to investigate
3. When a process is subject to constant but stable tool wear
4. A and B
5. A and C

Q4. What is the purpose of ISO 9000:2015?

1. Explains the fundamental concepts, principles and vocabulary of quality management
2. Provides guidance on the application of ISO 9001:2015
3. Provides guidance on how to achieve sustained success by a quality management approach
4. An international standard which acts as a model for quality assurance

Q5. The products manufactured during 1800s were unique. How quality was ensured in this era?

1. Through renovation
2. Through inspection
3. Through calculation
4. Through repair

Q6. In 9001:2015, what does clause 7.2 relate to?

1. Leadership and commitment
2. Competence
3. Documented information
4. Planning of changes

Q7. In DMAIC, redesigning of process to either remove bottlenecks or to reduce waste takes place in the ______________ stage.

1. Define
2. Measure
3. Improve
4. Control

Q8. The four phases of the Shewart cycle are:

1. Plan, Do, Scan, Implement
2. Plan , Act , Do, Control
3. Plan, Do, Check, Act
4. Implement, Design, Control, Plan

Q9. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

1. error
2. cost
3. quality
4. defect

Q10. establishing measurements based on customer needs for optimizing product design is known as ______________

1. Quality design
2. quality improvement
3. quality control
4. Quality planning