Quality Question Bank
for Exam preparation

Q2. Which of the following is least likely to contribute to developing an effective project team supportive of quality?

1. Commitment to the project
2. Team member flexibility
3. Frequent turnover of personnel
4. Team interest in workmanship
5. Clearly defined goals

Q3. Attribute charts may be used when:

1. Several characteristics can be jointly measured
2. When one particular quality characteristic is of importance
3. Specific information like process mean is required
4. None of the above

Q4. production issues should be addressed early

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Q5. Six sigma black belt responsibilities include all of the following, except:

1. Selecting projects for execution by green belts
2. Mentoring green belts
3. Training organisation staff in six sigma techniques and team work
4. Planning the sales and marketing strategy

Q6. A fishbone diagram is also known as a .______________

1. cause-and-effect diagram
2. poka-yoke diagram
3. Kaizen diagram
4. Taguchi diagram

Q7. Process capability indices, Cp and Cpk, are:

1. Productivity measures
2. Financial measures
3. Quality measures
4. Time measures

Q8. When the mean of the process is outside the customer specification limits the value of Cpk will be:

1. 2.0
2. 0.5
3. 1.0
4. Negative

Q9. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in:

1. a project completed in the shortest possible time
2. a product or service that conforms to the requirement specification
3. an award-winning product that brings public recognition to the project
4. an innovative project that establishes the qualifications of the project team
5. B and C

Q10. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

1. error
2. cost
3. quality
4. defect