Quality Question Bank
for Exam preparation

Q2. The ______________ diagram starts with one item which then branches of into two or more items. This diagram is used to breakdown broad categories into finer levels of detail.

1. Affinity
2. Tree
3. Relations
4. Matrix

Q3. From a high level perspective, quality:

1. is ensured by having inspectors
2. problems are usually caused by unmotivated employees
3. cannot be quantitatively measured
4. and productivity are inconsistent objectives
5. is primarily (85 - 95%) a management problem

Q4. Quality Circles members are ______________

1. Paid according to their contribution to quality
2. External consultants designed to provide training in the use of Quality tools
3. Always machine operators
4. None of the three.

Q5. Within ISO 9001:2015, what does “shall” indicate?

1. a recommendation
2. a permission
3. a capability
4. a requirement

Q6. The thickness of aluminum sheet is specified to be of 6±2 mm. The Upper Specification Limit and Lower Specification Limit for the sheet are:

1. 4mm, 8mm
2. 8mm, 4mm
3. 6mm, 8mm
4. 4mm, 6mm

Q7. An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?

1. When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process
2. When the number of samples outside the current control chart limits become too costly and cumbersome to investigate
3. When a process is subject to constant but stable tool wear
4. A and B
5. A and C

Q8. A series of consecutive points on the same side of the average is called:

1. Run
2. Trend
3. Outliers
4. Cycle

Q9. The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

1. Quality Plan
2. Quality Statement
3. Quality Policy
4. TQM

Q10. For a c chart, the OC curve plots the ______________ against ______________.

1. Probability of Type 2 error, true mean number of defects
2. Probability of Type 1 error, true mean number of defects
3. Probability of Type 1 error, true total number of defects
4. Probability of Type 2 error, true total number of defects