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Question:

The first step in problem solving is to:
  1. Assume the worst.
  2. Establish responsibility for change.
  3. Collect and analyze data.
  4. Define the problem issue.






Q2. Quality assurance

  1. refers to the prevention of product defects
  2. A and B
  3. B and C
  4. is an auditing function that provides feedback to the project team and client about the quality of output being produced
  5. is the technical process that includes the construction of control charts which specify acceptability limits for conforming output
Correct Answer

Q3. Effective quality improvement can be instrumental in:

  1. Increasing productivity
  2. Reducing cost
  3. Both a and b
  4. None of the above
Correct Answer

Q4. Inspection of incoming/outgoing items is an example of ______________.

  1. Prevention Cost
  2. Appraisal Cost
  3. Internal Failure Cost
  4. External Failure Cost
Correct Answer

Q5. How many dependent variables does a two-way ANOVA have?

  1. One
  2. Two
  3. Three
  4. Four
Correct Answer

Q6. When data is plotted on the control charts, the data is of two types: R and -bar. The R data represent points of a ______________ while the X-bar data represent points of a(n) ______________.

  1. real sample; simulated sample
  2. 100 percent sampling; 10 percent sampling
  3. sampling run; average of several runs
  4. random sampling; continuous sampling
  5. random sample; cross-matrix sample
Correct Answer

Q7. Which of the following is false regarding when acceptance sampling is useful:

  1. When testing is destructive
  2. When 100% inspection cost is very low
  3. When there are potentially serious product liability risk
  4. When 100% inspection is not technically feasible
Correct Answer

Q8. Quality circles work best if employees are initially trained in ______________

  1. Group dynamics
  2. Motivation principles
  3. Communications
  4. All of the three.
Correct Answer

Q9. What is not part of set up reduction?

  1. Keeping tools and gages in kits
  2. Adding adjustments to fixtures and tools
  3. Mistake proofing setup activities
  4. Defining internal and external tasks
Correct Answer

Q10. The main purpose of the measure phase of DMAIC is to

  1. Determine the customer requirements
  2. Find root causes
  3. Develop solutions
  4. Set baseline data to understand how the process is currently performing
Correct Answer










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