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Question:

When data is plotted on the control charts, the data is of two types: R and -bar. The R data represent points of a ______________ while the X-bar data represent points of a(n) ______________.
  1. real sample; simulated sample
  2. 100 percent sampling; 10 percent sampling
  3. sampling run; average of several runs
  4. random sampling; continuous sampling
  5. random sample; cross-matrix sample






Q2. Quality circles work best if employees are initially trained in ______________

  1. Group dynamics
  2. Motivation principles
  3. Communications
  4. All of the three.
Correct Answer

Q3. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

  1. None of the above (all are examples)
  2. Differences among machines
  3. Differences among workers
  4. Differences among materials
  5. Differences in each of these factors over time
Correct Answer

Q4. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.

  1. management commitment
  2. quality improvement team
  3. quality measurement
  4. goal achievement measures
  5. supervisor training
Correct Answer

Q5. Two major components of fitness of use are Quality of Design and ______________.

  1. Quality of Conformance
  2. Quality of Service
  3. Quality of Specification
  4. Quality of Manufacturing
Correct Answer

Q6. Cost of quality includes:

  1. Cost of all work resulting from nonconformance to the requirements
  2. a and b
  3. all of the above
  4. Cost of all work to build a product or service that conforms to the requirements
  5. Training programs
Correct Answer

Q7. A maturity model can be used as a benchmark for comparison and as an aid to understanding

  1. TRUE
  2. FALSE
  3. depends
  4. can't say
Correct Answer

Q8. Which of the following was developed by Motorola to improve its processes by minimizing defects?

  1. ISO 9000
  2. Six sigma
  3. QS 9000
  4. TQM
Correct Answer

Q9. If the level of confidence directly increases as a result of new processes, different resources, or changed methods, the required cost of monitoring is likely to:

  1. increase as well
  2. remain the same
  3. decrease
  4. decrease initially then increase slightly
  5. increase then tend to level off
Correct Answer

Q10. The ______________ of a product or service mostly affects its reliability and maintenance characteristics.

  1. design
  2. concept
  3. fabrication
  4. performance
  5. cost
Correct Answer








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