Quality Question Bank
for Exam preparation

Quality- Q2. Quality circles work best if employees are initially trained in ______________

1. Group dynamics
2. Motivation principles
3. Communications
4. All of the three.

Quality- Q3. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

1. None of the above (all are examples)
2. Differences among machines
3. Differences among workers
4. Differences among materials
5. Differences in each of these factors over time

Quality- Q4. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.

1. management commitment
2. quality improvement team
3. quality measurement
4. goal achievement measures
5. supervisor training

Quality- Q5. Two major components of fitness of use are Quality of Design and ______________.

1. Quality of Conformance
2. Quality of Service
3. Quality of Specification
4. Quality of Manufacturing

Quality- Q6. Cost of quality includes:

1. Cost of all work resulting from nonconformance to the requirements
2. a and b
3. all of the above
4. Cost of all work to build a product or service that conforms to the requirements
5. Training programs

Quality- Q7. A maturity model can be used as a benchmark for comparison and as an aid to understanding

1. TRUE
2. FALSE
3. depends
4. can't say

Quality- Q8. Which of the following was developed by Motorola to improve its processes by minimizing defects?

1. ISO 9000
2. Six sigma
3. QS 9000
4. TQM

Quality- Q9. If the level of confidence directly increases as a result of new processes, different resources, or changed methods, the required cost of monitoring is likely to:

1. increase as well
2. remain the same
3. decrease
4. decrease initially then increase slightly
5. increase then tend to level off

Quality- Q10. The ______________ of a product or service mostly affects its reliability and maintenance characteristics.

1. design
2. concept
3. fabrication
4. performance
5. cost