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Question:

Which of the following statements best characterizes the quality management practice called benchmarking?
  1. The difference between grade and quality
  2. The measurement of customer satisfaction
  3. The ISO term for progress measurement
  4. Comparing planned project practices to those of other projects
  5. A technique used to test certain types of electronic equipment






Q2. The project management team's for quality should:

  1. extend beyond the completion of the project
  2. stop at the point of delivery
  3. be significantly reduced by a good warranty
  4. be ignored by the project manager
  5. A and C
Correct Answer

Q3. Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ______________.

  1. operator, maintainer, and environmental
  2. stress, destructive, and operating
  3. in-house, public, and private
  4. laboratory, destructive, and non-destructive
  5. laboratory, fabrication, and product
Correct Answer

Q4. For a set of data, the average squared deviation from the mean, with a denominator of n-1

  1. Sample Variance
  2. Normal Distribution
  3. Sample
  4. Population
Correct Answer

Q5. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

  1. Quality Policy
  2. Check list
  3. Trend analysis
  4. Pareto diagram
Correct Answer

Q6. How does ISO 9000:2015 define a process?

  1. Set of interrelated or interacting activities which uses inputs to deliver a result that meets or exceeds the ISO 9001 standards of quality
  2. A full lifecycle of events which includes inputs such as materials and information, management, resources and outputs
  3. A cycle which includes inputs, actions and outputs to ensure quality is met
  4. Set of interrelated or interacting activities that uses inputs to deliver an intended result
Correct Answer

Q7. X bar should never be interpreted when:

  1. R chart shows out of control points
  2. X bar chart shows out of control points
  3. The process mean is not known
  4. None of the above
Correct Answer

Q8. A company wants to measure the length of a fan as a part of its quality control exercise. The type of data collected will be:

  1. Variable
  2. Attribute
  3. Cannot be determined
  4. None of the above
Correct Answer

Q9. The chi-square test can be too sensitive if the sample is:

  1. very small
  2. very large
  3. homogeneous
  4. predictable
Correct Answer

Q10. The pillars of quality is (are)

  1. B and C
  2. Quality is free
  3. Doing it right the first time
  4. Zero defects
  5. Process improvement
Correct Answer








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