Quality Question Bank
for Exam preparation

Q2. The pillars of quality is (are)

1. B and C
2. Quality is free
3. Doing it right the first time
4. Zero defects
5. Process improvement

Q3. ______________ is not a process tools for TQM systems

1. process flow analysis
2. histograms
3. plier
4. control charts

Q4. A tool that analyzes the Input to a process to identify the causes of errors is called:

1. Scatter diagram
2. Ishikawa diagram
3. Pareto diagram
4. a and c
5. Cause and effect diagram

Q5. A Belt utilized a diamond symbol in a Process Map she created for the process that was subject to her LSS project. By use of the diamond symbol she was showing a(n) _______________ point in the process

1. Ending
2. Beginning
3. Decision
4. Repair station

Q6. QFD stands for ______________

1. Quantity for deployment
2. Quality for deployment
3. Quality function deployment
4. Quality for decision

Q7. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

1. Quality Policy
2. Check list
3. Trend analysis
4. Pareto diagram

Q8. The defect concentration diagram can be used in the ______________ stage of the DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q9. The x bar chart monitors:

1. Between sample variability
2. Within sample variability
3. Instantaneous variability
4. Natural variability

Q10. Most quality problems

1. are the result of management's lack of attention to potential quality improvement ideas
2. originate in the quality department where the ultimate responsibility for quality rests
3. originate on the shop floor because of waste and product rework
4. could be eliminated if shop supervisors monitored their workers more closely
5. A and B