Quality Question Bank
for Exam preparation

Q2. Typically in a cause and effect diagram, the ______________ is used for classification of causes in the service industry.

1. 5Ms
2. 8Ps
3. 5Ss
4. 6Ps

Q3. 80% of the problems are found in 20% of the work is a concept of:

1. Edward Deming
2. Philip Crosby
3. Juran
4. Pareto

Q4. One of the most common measures of variability in a data set or population

1. Process capability
2. Specification limits
3. Mean
4. Standard Deviation

Q5. Lot tolerance percent defective (LTPD) is a level of lot quality specified by the ______________.

1. Consumer
2. Producer
3. Supplier
4. Sampling Plan

Q6. The following are indicators of out of control conditions on a control chart, except

1. Six consecutive points, increasing or decreasing
2. Fourteen consecutive points that alternate up and down
3. Two points in zone c above the mean, followed by two points in zone b below the mean
4. One or more points outside the control limits

Q7. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

1. weekly
2. daily
3. monthly
4. annual

Q8. The g chart is the control chart for:

1. Average number of events
2. Total number of events
3. Mean number of events
4. None of the above

Q9. The main purpose of the analyze phase is to:

1. Identify possible solutions
2. Create a pilot plan
3. Identify and validate root causes
4. All of the above

Q10. ______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.

1. House of Quality
2. Affinity diagram
3. Arrow diagram
4. None of the give option